Cancellation, Returns, and Refund Policy

This policy applies to purchases made on the website of Ortu Foods, a brand owned by Ortu Stella Private Limited.

1. Cancellation Policy

Orders can be cancelled only before they are dispatched.
Once the order has been dispatched, cancellation requests will not be accepted.

To request cancellation, please contact us immediately through the details provided on the website.

2. Returns Policy

Returns are accepted only in the following cases:

  • Wrong product delivered

  • Product received in damaged condition

  • Expired product received

The return request must be raised within a reasonable time after delivery, along with supporting details such as photographs, if required.

3. Refund Policy

Refunds will be provided for:

  • Orders successfully cancelled before dispatch

  • Products approved for return as per this policy

Once the return or cancellation is approved, the refund will be processed to the original mode of payment within a reasonable time, as per applicable banking timelines.

4. Non-Eligible Cases

Returns or refunds will not be accepted for reasons other than those mentioned above.

5. Governing Law

This policy shall be governed by and interpreted in accordance with the laws of India.

6. Contact Us

For cancellation, return, or refund-related queries, please contact us through the details provided on the website.